Privacy Policy

Information We Collect

Account Information

When you sign up for Relay, we collect your name, email address, and organization details (such as company name, address, and phone number). This information is used to create and manage your account, send you invoices, and communicate essential service updates.

Email Data

Relay processes email messages on your behalf as part of its core relay functionality. This includes inbound and outbound email content, headers, sender and recipient addresses, and attachments. We process this data solely to provide the Service and do not use email content for advertising or any purpose unrelated to delivering the Service.

Usage Data

We collect usage metrics such as message counts and relay event logs to enforce plan limits, monitor service health, and improve the Service.

Cookies and Session Data

We use a single authentication session cookie that is strictly necessary to keep you signed in. We do not use tracking cookies, advertising cookies, or third-party analytics cookies.

How We Use Your Information

• To provide, operate, and maintain the Relay email relay service.
• To manage your account, process billing, and enforce subscription plan limits.
• To communicate with you about your account, including service updates, security alerts, and support responses.
• To detect, prevent, and address technical issues, fraud, or abuse of the Service.
• To comply with legal obligations and enforce our Terms of Service.

We will never sell your personal information to third parties. We will not use your name or company in marketing statements without your explicit permission.

When We Share Your Information

We only share your information in the following circumstances:

• Service providers. We use a limited number of third-party processors to operate the Service. These currently include Mailgun (email delivery) and Polar (subscription billing). These processors only receive the data necessary to perform their function and are contractually obligated to protect it.
• Legal requirements. To investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to physical safety, violations of our Terms of Service, or when required by law or valid legal process.
• Business transfers. If Embr Holdings LLC is acquired by or merged with another company, we will notify you before any personal information is transferred and becomes subject to a different privacy policy.

Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your personal information:

European Economic Area (GDPR)

If you are located in the EEA, the General Data Protection Regulation grants you the following rights. We will comply with GDPR requirements except as limited by applicable law:

• Right of Access. You may request access to the personal information we hold about you.
• Right to Correction. You may request that we correct inaccurate personal information.
• Right to Erasure. You may request deletion of your personal information, subject to applicable legal requirements. Fulfillment of this request may result in closing your account.
• Right to Restrict Processing. You may request that we restrict how your personal information is processed.
• Right to Object. You may object to our processing of your personal information in certain circumstances.
• Right to Portability. You may request a copy of your personal information in a structured, machine-readable format.
• Right to Complain. You have the right to lodge a complaint with your local data protection supervisory authority.

California (CCPA)

If you are a California resident, the California Consumer Privacy Act provides you with the following rights:

• Right to Know. You may request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete. You may request that we delete the personal information we have collected from you.
• Right to Non-Discrimination. We will not discriminate against you for exercising any of your CCPA rights.

We do not sell personal information to third parties as defined under the CCPA.

To exercise any of these rights, please contact us at austin@embrjobs.com.

Data Retention

When you cancel your account, all of your data will be permanently deleted from our servers within 30 days. Data you delete while your account is active will also be purged within 30 days.

Security & Encryption

All data transmitted between our servers and your browser is encrypted via SSL/TLS. We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Law Enforcement

We will not disclose your data to law enforcement unless compelled by a valid court order or legal process. Unless legally prohibited, we will notify you when such requests are made.

Location of Site and Data

The Service is operated in the United States. If you are located outside of the United States, please be aware that any information you provide to us will be transferred to and processed in the United States. By using the Service, you consent to this transfer.

Age Requirement

The Service is intended for users who are at least 18 years of age. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected personal information from a person under 18, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by emailing the account owner or by placing a prominent notice on our site. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact us at austin@embrjobs.com.

Embr Holdings LLC
Delaware, United States